1. General Disclaimer

Every effort has been made to ensure accuracy of the information included on this web site. However, we understand that there might be technical inaccuracies and typographical errors. We do not assume or accept responsibility as a result of error in specification. All information is for informational purposes ONLY. 

We understand that privacy is important to our customers. To this end ProgRama will not give or sell confidential or personal Information about our customer to any third party not affiliated with the transaction, except as necessary to provide services to the customer, as required by law, or in connection with an investigation of possible illegality or misuse of the ProgRama brand, label or services. 

Comments, suggestions or materials sent or transmitted to ProgRama shall be deemed to be non-confidential. ProgRama shall have no obligation or any kind with respect to such comments, suggestions or material and shall be free to use and distribute them to others without limitations, including, but not limited to developing and marketing products incorporating them.

2. Warranty Disclaimer & Limitation of Liability

Most ProgRama products carry a 3-year limited manufacturer's warranty. ProgRama Inc is not responsible for automotive downtime, damage incurred, or labor cost etc. associated with replacement or removal of a ProgRama unit from any vehicle or improper diagnosis. 

You (and not ProgRama, Inc.) assume the entire cost associated with servicing repair or correction of faults in your vehicle. ProgRama's total liability to you for any and all damages, losses and causes of action (whether in contract, tort [including but not limited to negligence]) shall not exceed the amount paid by you, if any, to ProgRama, Inc. for the specific merchandise at issue. 

Warranty excludes but is not limited to:
Parts lost due to fire
Parts lost due to water damages
Parts or information lost due to 3rd party software or part
Parts broken or otherwise damaged during transportation
Damages due to improper installation or use

How to submit item for warranty

A dated proof of purchase is necessary for all warranty returns.

Download and fill out the Warranty from: Warranty Form

(The Warranty Form requires Adobe PDF Reader which can be downloaded HERE.) Please note, the terminology NOT WORKING will increase time spent to assess your unit and may delay return. Where possible, include the part number and describe the problem(s) of the original unit.

Returns

ProgRama is not responsible for shipping cost to its location regardless of type of return (warranty, cores or other). ProgRama however, will provide free ground return shipping of all warranties to all customers within the continental United States and Canada. 

For non warranty related returns please note: 
- We accept only authorized returns within maximum 7 days of date of purchase, 
- Unit must be in unopened plastic packaging
- Shipping cost is not refundable. 
- We charge 20% restocking fee on these products.

Things that are good to know about

You can refer to our Tech Tips area for useful information regarding troubleshooting your unit. However, here are a few general things to know about your item: Intermittent problems are often difficult to duplicate and diagnose. Intermittent problems are typically system related rather than component specific. Electronic units must be packed so as to prevent damages to the unit, especially units having sensitive areas such as LCDs. LCDs are typically proprietary and are not warranted by ProgRama. As a policy, we do not ship broken or de-pixilated LCDs. Should you break your LCD, you should know this does not qualify as manufacturer's warranty. Units damaged by water or fire are not covered by manufacturer's warranty.

3. Repair and Return

We offer a 48-hour repair and return service of your core. If you are unable to purchase the repair service via ProgRama Website or our other seller platforms, please contact us for an RMA (return authorization number) before shipping.

Repair: Upon inspection by a ProgRama technician, if a part does require a repair, the cost of this service can be found on our website by searching by your OEM part number. If you are unsure, please contact our sales team for assistance.

Bench Test: If a ProgRama technician determines that no repair is necessary, and the unit is in working condition at our facility, the cost of the Bench Test Fee is $125 - $175, depending on the part number.

Diagnosis Test: If a ProgRama technician determines that the part is not repairable based on conditions including but not limited to damage from (fire, water, corrosion, etc) we will waive the Bench Test Fee, and charge a Non Refundable Diagnose Fee $125 - $250, depending on the length of troubleshooting.

The buyer is responsible for taxes and duty fees when applicable, in addition to shipping and handling fees.

4. Copyright and Trademark Notice

Any reference to manufacturer or brand is made for informational purposes only and shall not infringe upon the copyrights of said brand owner. 

Notice & Procedure for Making Claims of Copyright Infringement Pursuant to Title 17, United States Code Section 512(c)(2), notification of claimed copyright infringement under United States Copyright Law should be sent to Service Provider's Designated Agent. All inquires not relevant to the following procedure will receive no response. 

5. Customs & Duties

ProgRama is not responsible for any duties, taxes or surcharges associated with international shipments. 

6. Fees *

* All Fees are subject to change.
 

7. Core Return Policy

Please Click HERE to see our core return policy.
 

8. Privacy Policy

ProgRama is committed to maintaining the integrity and privacy of information given to it by its consumers. While information is the cornerstone to providing superior products and services, we understand the importance trust plays in relationships. To this end, ProgRama will never sell or otherwise distribute sensitive customer information.